Terms of Service

Our terms and conditions

Last updated: January 12, 2026

1. Agreement to Terms

By accessing or using Level ("Service"), operated by Level LLC ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

Level is a business management platform designed for service professionals, including handymen, contractors, and similar trades. Our Service provides invoicing, estimates, client management, job tracking, and payment processing capabilities.

3. Account Registration

To use our Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Subscription and Billing

Level offers subscription plans billed on a monthly or annual basis. By subscribing, you authorize us to charge your payment method on a recurring basis. All fees are non-refundable except as required by law. We offer a 7-day free trial for new users. You may cancel your subscription at any time through your account settings.

5. Payment Processing

Our Service integrates with Stripe for payment processing. When you accept payments through Level, you agree to Stripe's terms of service. We are not responsible for any issues arising from third-party payment processing. Transaction fees may apply as specified in your account.

6. User Responsibilities

You agree to:

  • Use the Service only for lawful business purposes
  • Provide accurate information in invoices and estimates
  • Comply with all applicable laws and regulations
  • Not use the Service to send spam or fraudulent communications
  • Not attempt to gain unauthorized access to our systems

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Level LLC and are protected by international copyright, trademark, and other intellectual property laws. You retain ownership of any content you create using our Service.

8. Limitation of Liability

To the maximum extent permitted by law, Level LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, secure, or error-free.

10. Termination

We may terminate or suspend your account at any time for violations of these Terms. Upon termination, your right to use the Service will cease immediately. You may export your data before termination.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes via email or through the Service. Your continued use of the Service after changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms shall be governed by the laws of the State of Georgia, United States, without regard to its conflict of law provisions.

13. Contact Us

If you have questions about these Terms, please contact us at support@getlevel.ltd.