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Privacy Policy

Our privacy policy and how we use your data

Last updated: January 12, 2026

1. Introduction

Level LLC ("we", "us", or "our") operates the Level platform (getlevel.ltd). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Personal Information

We may collect personally identifiable information, including:

  • Name and email address
  • Phone number
  • Business name and address
  • Payment information (processed securely by Stripe)

Business Data

When you use our Service, we store:

  • Client information you enter
  • Invoices and estimates you create
  • Job details and photos
  • Payment transaction records

Automatically Collected Information

We automatically collect:

  • Device and browser information
  • IP address and location data
  • Usage patterns and preferences
  • Cookies and similar technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our Service
  • Process transactions and send invoices
  • Send you service-related communications
  • Respond to customer support requests
  • Improve and personalize our Service
  • Detect and prevent fraud
  • Comply with legal obligations

4. Information Sharing

We may share your information with:

  • Service Providers: Third parties that help us operate our Service (e.g., Stripe for payments, Resend for emails, Twilio for SMS)
  • Your Clients: When you send invoices or estimates, recipient information is shared as necessary
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time through your account settings or by contacting us.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Delete your data
  • Export your data
  • Opt out of marketing communications
  • Withdraw consent

8. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@getlevel.ltd.