FAQ

Frequently asked questions about the platform

What is Level?

Level is a professional invoicing platform built for handymen and contractors. Create invoices, send them via email or text, and get paid online with credit cards - all in one place.

How do I get paid?

Connect your Stripe account in Settings to receive payments directly to your bank account. When clients pay an invoice, the money is deposited into your connected Stripe account, which then transfers to your bank (typically within 2 business days).

What are the fees?

Stripe charges 2.9% + 30¢ per successful card payment. This is the industry standard for credit card processing. There are no hidden fees from Level.

How do clients pay my invoices?

When you send an invoice via email or text, your client receives a secure payment link. They can pay instantly with any major credit card - no account required. Once paid, the invoice is automatically marked as paid in your dashboard.

How do I send invoices?

Create an invoice from your dashboard, add line items and your client's info, then send it via email or text message with one click. Your client receives a professional invoice with a secure payment link.

Can I track which invoices are paid?

Yes! Your dashboard shows all invoices with their status - draft, sent, paid, or overdue. You can also see payment history and download PDF copies of any invoice.

Is my data secure?

Absolutely. All payments are processed through Stripe, a PCI-compliant payment processor trusted by millions of businesses. Your data is encrypted and we never store credit card information on our servers.

Do you offer a free trial?

Yes! You get a 7-day free trial to try all features. No credit card required to start. After the trial, choose a plan that fits your business.
If you have any questions, please contact us